Privacy Policy
1. Who we are
This site is operated by LCIFX Transport Inc., a Texas profit corporation with its place of business at 8109 Belmont Ct, North Richland Hills, TX 76182. That is our only address, and it is where post about a job, your data or anything else should be sent.
For the purposes of US state privacy laws — including the Texas Data Privacy and Security Act and the California Consumer Privacy Act as amended — we are the business (in Texas, the controller) that determines why and how your personal information is processed.
This policy covers this website, our quote and contact forms, our email correspondence and the LCIFX Alerts text message program. Write to privacy@lcifxtransport.com about anything in it.
2. What we collect
We have no accounts and no logins, and we take no payments on this site — the equipment catalogue is quoted on inquiry, so there is no checkout here to collect card details through. The list is therefore short:
| Category | What that means here | Where it comes from |
|---|---|---|
| Identifiers | Your name, company name, email address, and the phone number you give us. Your IP address, which we store only as a salted one-way hash. | You, on the quote or contact form |
| Commercial information | What you asked us to quote: the equipment or service, quantities, trailer and load details, and the correspondence that follows. | You and our systems |
| Text message consent records | If you opt in to texts: the mobile number, the exact consent wording shown, the time, the page, the hashed IP and your browser’s user-agent string. | You, at the point of opt-in |
| Internet and network activity | Standard server request logs kept by our hosting provider. We run no analytics and no advertising trackers on this site. | Your browser |
What we never collect
- Card or bank details. Nothing on this site takes a payment. If we invoice you for a job, that happens outside this website.
- Sensitive personal information. We do not ask for, and have no use for, your race, religion, health, precise geolocation, immigration status, biometrics, or the contents of your messages. We therefore have nothing to “limit the use of” under California law.
- Data about children. See section 12.
3. Why we use it
| Purpose | What it covers |
|---|---|
| Answering a quote or contact request | Pricing the work, calling you back, and the correspondence that follows |
| Performing the work | Coordinating freight, sourcing equipment, scheduling and delivery |
| Marketing text messages | Only with your express written consent. Never sent without it. |
| Keeping proof of consent | Evidence that a subscriber agreed to be texted, retained because the law requires us to be able to show it |
| Preventing fraud and abuse of our forms | Rate limiting and the hashed IP on a submission |
| Tax, accounting and legal records | What we are required to keep |
We do not use your personal information to make automated decisions that produce legal or similarly significant effects about you, and we do not profile you for advertising.
4. Mobile numbers and text messages
Mobile information — how it is handled
No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services — such as our messaging provider, which needs the number in order to deliver the message you asked for — is permitted, and those providers may not use it for anything else.
All of the categories described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We only text you if you tick the box asking us to. The box is never pre-ticked, and agreeing to texts is never a condition of buying anything — every quote, price and service is available whether you opt in or not, and the quote form submits with the box untouched.
How often, and what it costs. LCIFX Alerts sends up to 8 messages per month. Message and data rates may apply — those charges come from your mobile carrier, not from us. Reply STOP to any message to stop them, or HELP for help. Full terms are in the SMS Terms.
When you opt in we record, and keep, evidence of what you agreed to:
- the mobile number you gave us;
- the exact wording of the consent text that was on screen at the time;
- the date and time, and the page you were on;
- a salted one-way hash of your IP address and your browser’s user-agent string.
We keep that record for as long as you are subscribed and for four years afterwards, because that is the limitation period for claims under the federal Telephone Consumer Protection Act. It exists to prove you consented; it is not used to market to you.
Reply STOP to any message and we stop immediately and permanently — the number goes on a suppression list that overrides any later form submission. Reply HELP for support details. You can also unsubscribe on the SMS Terms page, through Your Privacy Choices, or by emailing privacy@lcifxtransport.com.
5. Who we share it with
We use a small number of service providers, each of which gets only what it needs to do its job and is contractually barred from using it for anything else:
| Who | What they get | Why |
|---|---|---|
| Messaging provider | Mobile number and message text — only if you opted in | To deliver the texts you asked for |
| Email provider | Email address and the contents of our correspondence | To answer your quote and support requests |
| Hosting and infrastructure | Whatever passes through the site in the course of running it | To serve the website and store its records |
| Carriers and equipment suppliers | What is needed to move or deliver a specific job — typically a name and address | To perform the work you asked for |
| Accountants and, if required, tax authorities | Invoice and job records | Legal obligation |
We may also disclose personal information if we are legally required to, or to establish or defend a legal claim. If the business is ever sold or merged, customer records may transfer with it — you would be told before that changed anything about how your data is used.
6. “Sale” and targeted advertising
We do not sell personal information, we do not share it for cross-context behavioural advertising, and we do not use it for targeted advertising or profiling. We have never received money for anyone’s data and have no plans to. There is no opt-out to give you here because there is nothing to opt out of — but if you would like that confirmed in writing, ask and we will send it.
We honour the Global Privacy Control signal. Since we neither sell nor share personal information, receiving one changes nothing about how we treat you.
7. Cookies
This site sets no advertising cookies, no analytics cookies and no third-party trackers. There is no cookie banner because there is nothing to consent to. Our hosting provider keeps ordinary server request logs, as any web host does.
8. How long we keep it
| What | How long | Why that long |
|---|---|---|
| SMS consent and revocation records | While subscribed, then 4 years | TCPA limitation period — proof that consent existed |
| Mobile number for marketing | Until you opt out | Removed from the sending list on STOP; only the suppression entry remains, so we can keep honouring it |
| Quote requests and correspondence | 2 years after the thread closes | So we can pick up a repeat job without asking you everything again |
| Invoice and job records | 7 years | Tax and accounting requirements |
| Privacy request records | 2 years | To show we answered, as the law requires us to be able to |
9. Your rights
Depending on where you live you may have some or all of these rights. We give all of them to everyone rather than checking your state first — it is simpler, and it is what we would want.
- Know and access what personal information we hold about you, where we got it, why we have it, and who we have disclosed it to, and get a copy in a portable format.
- Correct anything inaccurate.
- Delete it, subject to the records we are legally required to keep — an invoice, or proof that you consented to texts.
- Opt out of sale, sharing, targeted advertising and profiling. We do none of these, so this one is already satisfied.
- Limit the use of sensitive personal information. We collect none, so there is nothing to limit.
- Not be discriminated against for exercising any of these. We will not raise your price, degrade the service or refuse to work with you.
- Appeal if we turn a request down. Reply to our decision and a different person will review it within 45 days (60 for Texas). If we still say no, we will tell you how to complain to your State Attorney General — for Texas residents, that is the Office of the Attorney General at texasattorneygeneral.gov.
Authorised agents. Someone may make a request for you if they have your written permission. We will ask you to confirm it directly before we act.
California “Shine the Light”. California residents may ask annually about disclosures of personal information to third parties for their own direct marketing. We make none, so our answer will always be “none”.
10. How to make a request
Use the form on Your Privacy Choices or email privacy@lcifxtransport.com. Both reach the same place.
We will confirm receipt within 10 days and answer within 45 days, extending once by a further 45 days only if the request is genuinely complex — and we will tell you if that happens.
We need to be reasonably sure the request is yours before we hand over or delete anything. For most requests, replying from the email address on the job is enough. We will not ask for more information than is needed to match you to a record, and anything you send for verification is used only for that and then deleted.
One exception, and it is deliberate. A request to stop being texted is actioned immediately and is not held behind identity verification. Making someone prove who they are before you will stop texting them is exactly the friction the FCC’s revocation rules exist to remove.
11. Security
The site is served over HTTPS with a restrictive content security policy. No payment data is collected on this origin at all. IP addresses are stored as salted hashes rather than in the clear. Access to quote and consent records is limited to the people who need it to answer customers.
No system is perfectly secure. If a breach ever affects your personal information and is likely to result in a risk to you, we will notify you and the relevant authorities within the time the law requires — under Texas Bus. & Com. Code § 521.053, without unreasonable delay and no later than 60 days.
12. Children
This is a business-to-business operation. We do not knowingly collect personal information from, or send text messages to, anyone under 18, and the SMS program requires you to confirm you are the account holder of the number and old enough to agree. If you believe a child has given us personal information, email privacy@lcifxtransport.com and we will delete it.
13. Changes
If we change this policy we will update the date at the top. If the change is material — a new purpose, a new category of recipient, a change to the SMS program — we will say so prominently on the site, and where the law requires it we will ask for your consent again rather than assume it carries over.
14. Contact
LCIFX Transport Inc.
8109 Belmont Ct, North Richland Hills, TX 76182
Privacy: privacy@lcifxtransport.com
General: support@lcifxtransport.com
We answer Mon–Fri, 8am–6pm CT.